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   Questions and Answers

   Click Any Question You Would Like To Have Answered

1 
Do you receive letters for the Provo MTC?
2 
What is my account manager?
3 
I need instructions on how to write a letter to my missionary? How can I find instructions on how mail reaches a particular mission?
4 
What is your delivery schedule like for the MTC and what time of day will my missionary receive his package/letter?
5 
What is the Provo MTC unit number for my missionary?
6 
I have questions about your website & services. Who can I talk to in order to get answers to my questions?
7 
How can I make a contribution to www.DearElder.com? Can I make a contribution by check?
8 
Is there a limit to how many letters can be sent?
9 
Do I have to make a donation to be able to use DearElder.com?
10 
Can you give me the address to my missionary's mission home?
11 
I am trying to find the missionary who taught me the discussions. Can you help me find him/her?
12 
Can my missionary respond to my letters through DearElder.com?
13 
I want to write my missionary but I don't know what mission he/she is serving in. How can I find out?
14 
Do your letters get to the missionaries faster than they would had they been sent through normal mail?
15 
Are the letters private or are they sent in "post card" format?
16 
Can my missionary see my address when I write him a letter? Or do I need to write it in the body of my message?
17 
I was typing a long letter to my missionary, and accidentally hit a button that made my letter disappear. Is there any possible way to retrieve my letter?
18 
I forgot my password and/or email address! How can I find out what they are?
19 
I can't seem to be able to log in. What should I do?
20 
Why am I not getting confirmation E-mails?
21 
Are you open on holidays?




Q:
Do you receive letters for the Provo MTC?
A:
Yes, we do! Sign up for an account, and the letters sent to the MTC will get to your missionary the same day - FREE! Or, just click the link labeled "Provo MTC (Free)" on the left side of this page. Letters must be submitted by 12:00 pm Noon MST (Mon-Fri) for same-day delivery.

Q:
What is my account manager?
A:
Once you have signed up for a DearElder.com account you can use your account manager to-

-Edit letters before they are printed and sent
-Make a Deposit to your account to pay for postage
-Create a quick list of missionaries you write frequently
-Read or delete letters you have previously submitted
-Edit websites you have created
-Change email and password info

To access your account manager, log in on the DearElder.com home page using your email address and password. Then click the button that will appear on the top left labeled "View Your Account."

Q:
I need instructions on how to write a letter to my missionary? How can I find instructions on how mail reaches a particular mission?
A:
Select the mission you wish to write to on our home page. Then click "Instructions". There you will find detailed instructions for writing to any mission or MTC.

Q:
What is your delivery schedule like for the MTC and what time of day will my missionary receive his package/letter?
A:
Our daily cut off time for letters and packages to the MTC is 12 noon Mountain Daylight Time, and deliveries are made every afternoon Monday through Friday. We do not deliver on Saturdays & Sundays. Orders and letters received after 12 noon on Friday will be taken the following business day. We are closed on National Holidays and Utah State Holidays. Only district leaders are allowed to check the mail at the MTC. They usually do this twice a day- once in the morning and once in the evening. Our packages and letters are delivered in the early afternoon, so we think most of our deliveries are received by that same evening.

Q:
What is the Provo MTC unit number for my missionary?
A:
We do not have access to that information, but you can just enter a question mark in the designated area and it will allow you to submit until you figure out the unit number from your missionary. The mail room employees at the MTC will look up the missionary and get the letter/package to the correct box.

Q:
I have questions about your website & services. Who can I talk to in order to get answers to my questions?
A:
The easiest way to get an answer to a question is to click on the text that reads "Contact Us" in the bottom right-hand corner of our website. Simply submit your request, and one of our customer service representatives will respond within 48 hours.

If you have a question during business hours, feel free to give us a call at (801) 375-3039. If we can't answer, please leave a message and we'll return your call as soon as we can.

Q:
How can I make a contribution to www.DearElder.com? Can I make a contribution by check?
A:
Click on "Make a Donation" in the left column. If you would like to send a contribution by mail, the address is:

DearElder.com 762 N 1890 W Unit #24 Provo, UT 84601

Q:
Is there a limit to how many letters can be sent?
A:
We don't have a limit to the number of letters one person may send to a missionary. However, please do not send conference talks, Ensign articles, or other lengthy correspondence through DearElder, as this will affect our ability to continue this free service. We reserve the right to not deliver the letters of customers who abuse our free letter-writing service.

Q:
Do I have to make a donation to be able to use DearElder.com?
A:
No, donations are completely optional and we will send your letters regardless of whether you have made a donation or not.

Q:
Can you give me the address to my missionary's mission home?
A:
We are unable to give out any mission address information through this site. You can find out addresses to individual mission homes by calling the Church's missionary department at 1-801-240-2222.

Q:
I am trying to find the missionary who taught me the discussions. Can you help me find him/her?
A:
We don't have any information as to the location of returned missionaries. Sorry!

Q:
Can my missionary respond to my letters through DearElder.com?
A:
DearElder.com is set up to make it easier for you to reach your missionary, but missionaries can not use DearElder.com to write home. Missionaries currently in the MTC, most domestic missions, and some foreign missions, get 30 minutes of e-mail time a week to write home. We suggest that you write your missionaries through us so that when their P-day comes and they have access to a computer, they are not spending the whole half hour reading your mail. If they already have your letters in hand, they can spend that whole time writing home to you!

Q:
I want to write my missionary but I don't know what mission he/she is serving in. How can I find out?
A:
Sorry but we don't have any information about the location of different missionaries. You should contact the missionary's family members to find out.

Q:
Do your letters get to the missionaries faster than they would had they been sent through normal mail?
A:
Provo MTC letters will arrive same day. All other letters are sent through the U.S. Postal Service daily, from Provo, UT.

Q:
Are the letters private or are they sent in "post card" format?
A:
The letters sent by www.DearElder.com are sent privately.

All stateside and international letters are each enclosed in their own envelope.

Provo MTC letters are tri-folded and tabbed closed.

No one but your missionary will be reading the letter that you write.

Q:
Can my missionary see my address when I write him a letter? Or do I need to write it in the body of my message?
A:
When you fill out all of the empty blanks before submitting a letter, whatever information you put for your return address will appear that same way in your missionary's letter. There is no need to put it in your message.

Q:
I was typing a long letter to my missionary, and accidentally hit a button that made my letter disappear. Is there any possible way to retrieve my letter?
A:
No. Letters that have disappeared before being submitted do not show up in our database. To avoid this inconvenience, we recommend writing your letter in a word processor, such as Microsoft Word or Word Perfect, and then pasting your message into our site once you are finished writing. This is the best way to avoid losing your letters.

Q:
I forgot my password and/or email address! How can I find out what they are?
A:
Your password will be emailed to you if you enter your email in the log in box and click "log in."

Q:
I can't seem to be able to log in. What should I do?
A:
Try refreshing the home page. If you still can't log in and you are using the appropriate email and password, let us know and we will try to get it working for you.

Q:
Why am I not getting confirmation E-mails?
A:
The reason that confirmation e-mails are not going into your inbox is because they are being blocked by SPAM filters. There are two ways to possibly fix this. You can add us to your contact list so that our emails can get through, or you can check for the confirmations in your SPAM folder.

Q:
Are you open on holidays?
A:
DearElder.com is closed for all national and Utah state holidays. We will not be delivering MTC, stateside, or foreign packages or letters. The list of those holidays is as follows for 2018:

January 1 - New Years Day
January 15 - Martin Luther King Day
February 19 - Presidents Day
May 28 - Memorial Day
July 4 - Independence Day
July 24 - Pioneer Day
September 3 - Labor Day
November 22 - Thanksgiving Day
December 24-25 - Christmas Break


If you have any more questions, comments or concerns feel free to email us and we will get back to you as soon as we can!

Click here to email us!
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